Cheung Kong Machinery After-sales Service Hand in Hand, Heart To Heart - Fujian Station!
Hello everyone, it's time for our Cheung Kong Machinery After-sales Service tour sharing again. This time, we mainly want to introduce the Fujian stop to you!
The four diagnostic methods of "observation, auscultation and olfaction, inquiry, and palpation" in traditional Chinese medicine are well-known to all. They have been the fundamental skills of doctors since ancient times and are truly the guiding principles of medicine. In the paper product slitting industry, there is also the "observation, auscultation and olfaction, inquiry, and palpation". During the more than two decades that Cheung Kong Machinery has been dedicated to paper slitting, it has cultivated a group of outstanding and professional senior engineers. Each senior engineer has developed their own set of "observation, auscultation and olfaction, inquiry and palpation" skills.
"Observation" means to check the appearance of the equipment to see if there are any loose installation screws, fallen or damaged parts, etc. "Smell" means to listen for any abnormal sounds during the machine's paper-cutting process. "Ask" means to inquire whether the paper cutter is operating in accordance with the equipment regulations and if there are any abnormal situations. "Cutting" means taking the pulse of the machine with your hand, feeling if there is any abnormal vibration during its operation, checking if there is any malfunction and its location, and then quickly responding and formulating effective solutions based on the actual situation on site, so as to ultimately ensure the normal production of the machine. Cheung Kong Machinery has always been pursuing the spirit of craftsmanship and striving for excellence! All efforts are aimed at providing customers with better and more comprehensive services! Service is not just about what is said; it is more about what the customer feels. There is no such thing as a trivial matter for the customer; it is the little details that warm the heart.
On November 1, 2022, the after-sales service tour team began their national tour. Among them, the after-sales service teams from Jiangsu, Zhejiang and Shanghai have arrived at the customer's site and are providing the most considerate services to the customers in these regions. During their after-sales tour, they communicated face-to-face with customers to offer warmth, went to the scene to solve their problems, and truly provided 100% high-quality service. Eventually, they won unanimous praise from customers! If you are here, please contact our account manager for service. The detailed records of the after-sales service team's on-site service at the customer's location, and after each service, the customer would happily take a group photo with the after-sales team as a memento.
Thank you all for watching. If you need us to visit your factory, please contact our team leader and we will arrange a meeting time for you as soon as possible.
